FAQs
Q: Can I track my order after it has been shipped?
A: Yes, once your item is shipped, you will receive a confirmation email containing the tracking ID and a link to monitor your package's journey.
Q: What happens if my order arrives damaged?
A: If your product arrives damaged, please contact us at service@transprinter.com within 24 hours of receipt. Attach photos of the damage for faster processing.
Q: Does Transprinter provide technical support for its products?
A: Yes, we offer extensive technical support to ensure our customers can fully utilize their printers. From setup assistance to troubleshooting, our team is here to help.
Q: How is the printer packaged?
A: The printer's stand, printheads, and ink system are preassembled by our technicians and then repackaged for freight shipment. The machine is first wrapped with transparent plastic film, then placed into a wooden crate, and filled with foam to better protect the machine during transport.
Q: Will I need to pay import duties, taxes, or VAT?
A: The product prices and shipping costs displayed at checkout do not include any additional Import duties, taxes, or fees that your country or region may require. These charges are the responsibility of the recipient and vary widely from country to country.
Q: What does the one-year limited warranty cover?
A: The warranty covers defects in materials and workmanship under normal use. It also includes component damage under normal use but excludes damages caused by misuse, third-party inks, and force majeure events.
Q: What should I do if I encounter technical issues with my printer?
A: Contact our customer service team at service@transprinter.com. Provide as much detail as possible about the issue along with any relevant photos or videos for quicker resolution.